FREQUENTLY ASKED QUESTIONS
(FAQs)FREQUENTLY ASKED QUESTIONS (FAQs)
How do I place an order with Fitwell Online Pharmacy ?
Placing an order is simple. Browse our catalog, select your desired items, add them to your
cart, and proceed to checkout. You’ll need to create an account or log in to complete your
purchase.
Can I order prescription medication online?
Yes, you can order prescription medication. Simply upload a valid prescription from your
doctor during the checkout process. Our pharmacists will review and verify the prescription
before processing your order.
What areas do you deliver to?
Please check our Shipping Policy for more details on delivery times and coverage.
How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders are delivered within 2-3
business days. For more information, please refer to our Shipping Policy.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email or SMS. You can
use this number to monitor the status of your delivery.
What is your return policy?
Due to the nature of pharmaceutical products, returns are limited. Please refer to our Return
Policy for detailed information on eligible returns and the process.
What should I do if I receive the wrong medication or my order is damaged?
If you receive the wrong medication or your order is damaged, please contact our customer
support team immediately. We’ll guide you through the process of returning the item and
getting a replacement.
How do I request a refund?
If you’re eligible for a refund, you can request one by contacting our customer service team.
For more details, refer to our Refund Policy.
How do I ensure my data is secure when ordering online?
We prioritize your privacy and data security. All transactions are encrypted, and your personal
information is handled in accordance with our Privacy Policy.
Can I cancel my order after placing it?
Order cancellations are possible within a limited time frame after the order is placed. Please
contact our customer support team as soon as possible to request a cancellation.
